A child has a formal CCMS Enrolment, but there is no CCB applying to the account. Why is this? : KU Storypark Manage Support

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Modified on: Thu, 5 May, 2016 at 4:38 PM

Check the CCMS Enrolment for the following:

· Is the enrolment Exited? If yes, create a new CCMS Enrolment from the day after this one has been Exited.

· Is the CCB type Cancelled? Advise the family to contact Centrelink.

· Is the family on a 0.00%? If yes and the family does not believe this to be correct ask them to contact Centrelink.

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