KU Storypark Manage Support

CCS 9

• Cessation of Care
• A child has a formal CCMS Enrolment, but there is no CCB applying to the account. Why is this?
• Parent/Child Details are Not Found or Invalid
• Overlapping CCMS enrolment with 1-XXXXX
• Attendance record already exists. QK will attempt to cancel. Please resubmit.

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ISS 1

• ISS quick guide for services

Common Errors 8

• My balances are not showing on my Account Screen, how do I get them back?
• Why does the balance on my Account Screen does not match the balance on my statement?
• Why does the Gap column in the Accounts Screen say $0.00?
• I am unable to build reports, how do I fix this?
• A child has a permanent booking, but is not showing on the Rolls. Why is this?

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QK Enrol 1

• My Family Lounge Account Recovery / Forgotten Password

Getting Started 1

• Using the Storypark Manage Kiosk App